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Many of our customers ask us if it is safe to pay online through our website, a very legit question for smart online shoppers, but with a sole answer: yes, it is safe, but the most important is to know why it is safe, how to identify a safe website before entering your credit card and personal details anywhere on the web.
The first recommendation before doing any online transaction is to verify that there is a responsible operation behind that and to measure the efficiency and response timing from the site’s Customer Support. I personally recommend beginning by verifying that the vendor contact details are real, that the business they represent exists physically and that their sale support contact phone numbers actually work. If the website promotes an online chat support, try asking for assistance or email them inquiring just to check the reliability of the information published about the service you are interested in.
Once you decided they have a smart customer support team and that at least they will answer to your contact attempts as it is expected, you should check if their payment methods and the purchase process are safe. There are 2 common types of payment process on a website: third party processors or directly from the website.
Paying through third party merchants
Paying through a third party processor such as Secure E-payments of the HSBC Bank, Moneybookers or similar, is probably the safest online payment method for online shoppers as these companies must guarantee their reliability and be up to date with the latest security standards –that is their job-. When you are ready to pay, they will redirect you to a different website where you can safely enter your credit card details and after the payment is confirmed, they’ll credit your money in the commerce account.
These sensitive details are stored by the merchant in encrypted servers, which means that people are not able to decode and use that information, and also that the commerce and its employees won’t have access to your credit card details. Besides, these companies also require responsible sales management from the e- that will minimize the operation risk. If an online store is receiving too many customer claims, frequent chargebacks or unauthorized payments, they can penalize the shop and even suspend the merchant account.
The second payment type process is a payment module integrated to the site itself that means that you are paying directly to the website. In this case your data will go straight to the website servers and you won’t have any other intermediary during the payment process.
This method is recommended only if you know the vendor and if you are sure about the responsibility as the companies must have a serious tech infrastructure capable of supporting encrypted servers and all the security measures that are required to store your credit card details, otherwise, you could be victim of an improper use of your private data.
How to recognize a safe website:
1. Notice that the URL changes from http to https that means that you are entering into a safe server.
2. On the left side of the url you will see a lock that also shows the server’s safety
3. With a right click on the lock you will see the website’s safety information and if it is verified by VeriSign, an international badge that measures the websites security standards
Now that you know more about how to book online without getting ripped off, feel free to plan your vacations by booking online any of your activities in Buenos Aires, other destinations in Argentina and in Rio de Janeiro Brazil.
Happy Travels!!!
Nohelia Sanchez
Co-founder & Customer Experience Manager
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