BSAS4U FREQUENTLY ASKED QUESTIONS 

Can I receive a discount for booking more than one tour? 

We usually offer special promotions for the booking of two or more activities in Buenos Aires. Please have a look at the Special Offers section on our website where you’ll find all the available deals.

Can I book flights / hotels / car rental through Bsas4u? 

Bsas4u specializes in independent sightseeing tours, daily excursions, and other cultural activities in Buenos Aires and its surroundings. Check out our blog for useful information regarding flights / hotels / car rental to help you plan your trip.

Can I book more than one tour in Buenos Aires? 

Yes, you can book any number of tours from the Bsas4u website, simply by adding a new product to your cart. You can also visit the Packages section to book one of the standard packages we have built according to the preferences of our previous customers. These packages are the most cost-effective way of booking multiple tours.

Can I book over the telephone? 

Our website offers complete and updated information regarding the tours and activities in our catalogue, and our payment methods will enable you to keep your private information protected. Nevertheless, we are happy to help you with your bookings and our team are available to answer any questions you may have in English, Portuguese, Spanish or French. Our office hours are Monday to Friday from 8am - 8pm and Saturdays from 9am - 2pm.

Can I book tours when I get to Buenos Aires? 

The products we offer can be booked online wherever you are, in Buenos Aires or abroad. Our calendar will allow you to book up to two days in advance and you can contact our Support Team to verify availability and book over the phone.

I don't know what date I'll be travelling yet - can I book a product and leave the date open?

We need a specific date to book any tour or service offered on our website. If you haven't decided upon specific dates, you can book a provisional date for the service you want (excluding tickets for football games or other special events) and subsequently change it up to 3 days before the desired date via email.

I already paid and I'm not sure if my booking was received. What should I do?

You should receive an automatic response from us confirming that your booking is being processed, however our Operations Team has to approve this reservation with the tour provider. You should then receive a second e-mail within 24 hours of making your booking (up to 48 hours on weekends and national holidays) confirming details of the service along with your service voucher. If you haven't received any such emails, please check your junk folder or contact us via chat to verify the status or your order.

How can I contact you if I have a last minute commitment before my tour?

Along with your voucher, you will receive a 24/7 mobile number to call us from in Buenos Aires should you need to contact us out of office hours. If your query does not require immediate attention, you should direct it to the Bsas4u Support Team, who will get back to you within 24 hours (up to 48 hours on weekends and national holidays).

Are there discounts or special prices for groups?

Yes, groups of six people and more can receive special discounts. Please contact us to receive a quote for group reservations.

Can I cancel or modify the tour or activity after purchase? 

Bsas4u has flexible policies about cancellations or modifications, with the exception of football games and other special events with specific dates. We offer our customers the option to cancel or modify services up to three times without any extra cost, although bear in mind that we are depending on the operators' availability and policies. For more information about this, please visit our Terms and Conditions section.

Which hotels do your tours pick up from? 

Most of the transfer services cover just the central areas of Buenos Aires city: Downtown (Microcentro) and Recoleta (including Retiro). Some others include transfers to Palermo at an extra cost and exclude apartments or other lodgings. In case your hotel/accommodation is not included, we will send you to the closest meeting point. If you are unsure whether or not your hotel is included, please contact us to verify before making your booking.

Why can't I schedule my tour date for today or tomorrow?

In order to guarantee the availability of the tour, you should make your reservation with two days’ notice. If you want to book within 48 hours of the tour date, please contact us to confirm availability and receive further instructions.

I'm not staying in a hotel – where is the nearest pick-up point? Do you pick up from private residences? 

Most tours (except private airport transfer and private tours) do not offer transfer services from private residences so in these cases, we would send you to the nearest pick-up point within downtown boundaries. Please include your address of residence in the hotel field so our Support Team will confirm with the address from where you will be picked up.

Do the tours and activities operate on Christmas and public holidays? 

Christmas, New Year and public holidays are usually dates with limited capacity or limited availability. If you want to book a tour for the dates December 24th, 25th, 31st or January 1st please contact us to confirm prices and availability, or visit our Christmas Tango and New Year’s Eve Tango section to check the prices for the Christmas Eve and New Year's Eve tango shows.

Which languages are available for the guided tours? 

All the guided tours and services provided by Bsas4u can be carried out in English or Spanish. Due to the large number of Brazilians that visit, most of them also include Portuguese. This information will be specified in the tour notes. Please contact us for tour services in other languages.

I don't have or own a credit card - how can I book? 

To guarantee the availability of the service, we do not accept reservations without prior payment. Please contact our Support Team to receive instructions about how to make payments in cash for your activities.

Is there a contact number in Buenos Aires for me to call? 

Yes, all our contact details will be sent to you in the confirmation e-mail that you’ll receive once the booking is complete.

I want to book for a different person, is that possible? 

Yes, you just need to write the name of the person who will be carrying out the tour in the comments field during the checkout process. Our Support Team will verify this information and may request some documentation to prove your identity and the identity of your guests, which we do for the safety of our passengers.

I am leaving for my trip soon and I will not have access to my e-mails - how can I receive the confirmation email along with my voucher? 

It is an internal policy to confirm every activity and/or update via email, so we require you to acknowledge the emails we are sending you. If you have your mobile phone with you, you can include your number in the comments field during the checkout process so we can contact you this way if required.

I don't have a printer so how can I use my voucher? 

You can show your voucher to the provider from any mobile device, or you can request that our Support Team sends the voucher to your hotel concierge and they will deliver it to your room.

What do I do with the voucher? 

When you have completed your booking, it is essential that you print the travel voucher sent to your email and take it to your activity to show it to the tour guide or the tour responsible. This voucher is unique to your booking and is acts as proof of your purchase. Please notice that a valid photo ID of the person who owns the voucher should be requested to provide the service.

What do I do if I am late for my tour? 

Please call our emergency mobile number immediately to receive instructions. If you don't show up at the time and place of meeting, the service will not be refunded as indicated in our Terms and Conditions section.

What happens if it rains, or if the travel service provider cancels on the day? 

Most tour services can still go ahead in the rain, but others depend on good weather conditions. In these cases, only the tour operator has the right to cancel or modify the service, should he believe that the conditions aren’t good enough for the tour to be successful. If you have doubts regarding the weather, feel free to contact us to confirm that everything is as scheduled.

I called the 24/7 emergency mobile number and it went through to voicemail! 

Please try again a few minutes later. It might be the case that the person in charge of the phone is in a situation whereby they cannot answer right away.

I need to cancel my booking, what should I do? 

Cancellations and modifications are only possible if the activity has not yet started. If you want to cancel your tour service, please send an email to our Support Team to receive further instructions as we analyse each individual case. Read our Terms and Conditions section for more information about this subject.

I need a refund for my booking, what should I do? 

Partial and total refunds are possible depending on the service and the cancellation notice, and are only available using the same payment method that you used to make the reservation. Refunds may take up to five working days, but please take into account that not all services can be refunded without a charge. Read our Terms and Conditions section for more information about this subject.

What happens if I don’t show up? 

If you don't show up for your tour, the service is billed and is not eligible for refund. If you are unable to show up for your tour or activity, please contact the Bsas4u Support Team immediately or call our 24/7 emergency mobile number to receive further instructions.